Our 100% Satisfaction Guarantee Policy
If you or your pet is not FULLY SATISFIED with our product we will make it right for you! Tell us why you are dissatisfied and send us the remaining product in its original packaging along with the receipt and we will either replace or give full refund within 90 days of purchase.
Refund for purchases made from third-party vendors (not directly from QT Shopping) is not covered under this policy and you must contact the vendor directly.
Return Shipping Cost
QT Shopping Will Pay 100% Return Cost: While the product was damaged during the shipment process or you received the wrong items or in a very rare situation, the product has gone bad while still in its original packaging.
In Buyer Choice – All return shipping costs are the responsibility of the customer. Under no circumstance does QT Shopping LLC reimburse or provide credit for return shipping costs incurred by the customer unless the product was damaged during the shipment process or you received the wrong items or in a very rare situation, the product has gone bad while still in its original packaging.
Return Refund Process
Please contact us prior to shipping the damaged/defective items back to us. We recommend that you ship via a carrier that we provide shipping labels with tracking. QT Shopping LLC does not take responsibility for packages lost in transit if you purchased shipping your own with no Tracking.
You will be notified via email once we receive the returns with an indication as to what will follow. We will refund you the purchase price of the items returned and any sales taxes paid.. Please allow 2-5 Days to process the return as per PayPal Refund Policy.
Please make sure the above conditions are met to effectively carry out the return process. QT Shopping LLC reserves the rights to deny refund or exchange for items failing to meet the above conditions and will ship those items back to you at your expense.
All B2B customers need to request an RMA (Return Merchandise Authorization) prior to the return. You must make this request within 30 days of receiving the shipment So that we could send you Return Shipping Details.
Please use the following address for all returns
QT Shopping LLC
3125 Bella Lago Dr.
Fort Worth, TX 76177
If you have any other questions please email us/Email [email protected].